Most of my writings on insurance coverage fraud have centered on what I view as one of many business’s most important issues. That is the type of fraud that insurance coverage corporations and their distributors commit towards policyholders. I’ve written numerous occasions about how the policyholders usually change into the goal of overzealous “fraud detection” packages, the place insurers use the excuse of fraud to delay or deny respectable claims. I’ve additionally raised the difficulty of vendor fraud and supported the American Policyholder Affiliation‘s efforts to lift this problem.
The second sort of fraud, which the business likes to publicize, is the exterior fraud allegedly dedicated by policyholders themselves. There are limitless press releases, coaching packages, and even process forces devoted to “stopping” dishonest policyholders, all whereas the insurance coverage corporations painting themselves because the perpetual victims.
However each every now and then, a distinct type of story surfaces. One which doesn’t match neatly into the business’s most popular narrative. The Philadelphia Inquirer not too long ago reported {that a} property claims adjuster for Assurant Insurance coverage Firm was charged with creating bogus claims and funneling roughly $200,000 in funds to himself. 1 In accordance with prosecutors, the adjuster created faux corporations, sham invoices, and even phony identities to approve fraudulent claims he had assigned to himself. It’s an astonishing case, not only for the audacity of the scheme, however for what it says in regards to the state of the insurance coverage business itself.
When an insurance coverage firm worker makes use of inside data and entry to commit fraud towards their very own employer, the ripple results attain far past the speedy monetary loss. Each time inside fraud like that is found, insurance coverage corporations correctly reply by tightening their inside controls. Meaning extra oversight of claims adjusters, extra audits, extra required documentation, and extra approvals earlier than a declare will be paid.
Whereas such measures could also be justified to stop additional misconduct, they inevitably gradual the claims course of for everybody else. This contains further work for the trustworthy adjusters and deserving policyholders. The irony is that the corporate’s try to police itself finally ends up making it tougher for its clients to obtain truthful remedy.
For these of us who examine the dynamics of insurance coverage claims, these incidents expose a deeper fact in regards to the tradition of distrust that pervades the business. Insurance coverage corporations spend huge assets making an attempt to root out fraud from their policyholders whereas usually ignoring or minimizing the potential for fraud inside their very own ranks.
The business’s public obsession with exterior fraud displays a one-sided view of honesty. The general public one which assumes policyholders are the issue and that workers, managers, and distributors can do no flawed. But circumstances like this show that fraud isn’t the unique area of determined policyholders. It may come from the within as nicely. Typically it comes from these entrusted to guage claims pretty and shield the corporate’s integrity.
Inside fraud is especially damaging as a result of it undermines confidence at each stage. Executives start to doubt their adjusters. Adjusters lose autonomy and authority. Trustworthy workers are compelled to leap by way of extra hoops, whereas policyholders expertise extra delays and denials. Your entire course of turns into slowed down in purple tape and suspicion. What sort of world it have to be to work in, the place insurance coverage corporations don’t belief their clients and can’t belief their very own workers both.
This newest case involving the Assurant adjuster serves as a uncommon however essential reminder that fraud isn’t a one-directional phenomenon. When the insurance coverage business appears outward and factors fingers at policyholders, it also needs to look inward. If insurers actually wish to shield their monetary integrity and rebuild public belief, they have to be as vigilant in regards to the misconduct of their very own folks as they’re in regards to the supposed misdeeds of those that pay their premiums.
Thought for the Day
“Belief is constructed with consistency.”
— Lincoln Chafee
1 Ximena Conde. “A South Jersey insurance coverage adjuster is accused of defrauding the system of $200,000.” Philadelphia Inquirer (Oct. 3, 2025).
