Rentec Direct property administration software program prioritizes user-friendliness, making it extremely simple to seek out help. From new purchasers brand-new to property administration software program, to skilled professionals, Rentec Direct offers various help choices to make sure a easy onboarding course of, dwell human help, step-by-step guides, and 24/7 AI options. Discover out all of the free assist choices out there to all Rentec Direct purchasers, and study why we persistently are acknowledged as a customer-friendly firm with award-winning buyer help.
At Rentec Direct, we perceive that struggling to navigate new software program or discovering fast solutions to your every day operational questions could be a important supply of frustration, resulting in wasted time, decreased productiveness, and—when utilizing some property administration software program choices—further bills.
Here’s a clear roadmap to the assorted help assets out there inside Rentec Direct, designed to assist effectively find options and decrease downtime, guaranteeing a smoother and extra assured shopper expertise.
Each Rentec Direct account features a sturdy and multifaceted help system, combining intuitive in-software instruments just like the “Want Assist” function for fast solutions and direct entry to articles with a complete 24/7 Data Base, making it invaluable to every supervisor, consumer, and digital assistant. This makes it simple to seek out options and handle properties rapidly.
Past self-help choices, Rentec Direct’s dedication to shopper success extends to devoted human help, together with a U.S.-based Success Workforce out there by way of electronic mail, telephone, and chat, guaranteeing options are at all times inside attain to maximise effectivity and confidently handle properties, together with:
- Devoted Account Setup Specialists
- Available assist hyperlinks
- Dwell US-based award-winning Success Workforce
Devoted Account Setup Specialists
A devoted Account Setup Specialist is out there to help with each new Rentec Direct shopper from day one, irrespective of the dimensions of your portfolio, at no further value. Past primary setup, your Account Specialists can stroll you thru find out how to:
- Customise your default settings to make sure correct accounting and automatic duties that prevent time from repetitive duties
- Design the customized Web site included together with your subscription
- Apply to obtain hire funds by way of ACH with no price to your tenants otherwise you
- Arrange customized options: A number of the options embrace:
E mail, name, or schedule an appointment together with your Account Setup Assistant weekdays from 6 a.m. to five p.m. (PST) to study extra about Rentec Direct’s options and built-in companions.
Undecided who your assistant is? Attain out to the Workforce on to get began:
- E mail information@rentecdirect.com
- Telephone 800-881-5139 x1
Dwell Knowledgeable Assist: Your Instantaneous Assistant
Do you know that every one our group members have had the chance to obtain coaching in property administration? Not solely is each group member an skilled with the software program, however many have had their very own expertise as landlords, property managers, or in fields associated to banking and accounting! We’re an extremely certified group of property administration software program specialists at your disposal.
Be taught extra: Rentec Direct Workers Full Oregon Property Administration License Coaching
Whereas purchasers at all times have the choice to talk with one among our superb buyer success representatives, if in case you have a fast query, there are a couple of choices to seek out instantaneous solutions. Situated on the prime and backside of every web page in Rentec Direct, the “Dwell Knowledgeable Assist” possibility is your first cease for help.
The hyperlinks are simple to determine and entry:
Inside the “Want Assist” instrument, you’ll discover a couple of key choices:
- NEW Instantaneous Solutions: Powered by AI, this function means that you can enter key phrases or questions (e.g., “How do I add a tenant”) to rapidly retrieve step-by-step directions.
- Assist Docs: When “Assist Docs” is chosen, it should mechanically pull up essentially the most generally used Data Base articles associated to your present web page. For instance, when you’re on the Properties web page, you’ll see articles on including properties, multi-unit properties, and property ledgers. You can even use the search bar right here for extra focused outcomes.
- E mail: For questions that require extra detailed help, you’ll be able to simply contact the dwell U.S.-based Success Workforce by way of electronic mail. 99% of emails obtain a response on the identical day.
- Chat: For fast questions and rapid options, choose “Chat” to attach straight with one among our U.S.-based success group members.
Word: If the moment solutions don’t fairly hit the mark, you’ll be able to make the most of the “What can we allow you to with” search bar by getting into a subject or query, and the system will search the intensive Data Base for related articles. See extra concerning the Data Base beneath.
The Data Base: Your 24/7 Useful resource Library
The “Data Base” hyperlink, discovered on the backside of each web page in Rentec Direct, offers 24/7 entry to a complete library of directions.
This beneficial useful resource categorizes content material by topic and contains:
- Step-by-step guides
- Hyperlinks to present how-to articles
- Tutorial movies
- Function info
- Tenant and Proprietor assets
- An inventory of the Most Standard Articles
You’ll be able to simply enter key phrases or a query to seek out the perfect answer in your wants. We extremely advocate the Getting Began part because the go-to class for each new shopper. You can even go to and bookmark the direct hyperlink to the Data Base web site for fast entry anytime, no login or account required: Rentec Direct Data Base.
For extra complicated points or while you want personalised steering, Rentec Direct’s award-winning US-based Success Workforce is able to assist. They’re out there weekdays from 6 a.m. to five p.m. (PST).
You’ll be able to attain your Success Workforce via:
- E mail success@rentecdirect.com
- Telephone 800-881-5139 x2
- Faucet on a Assist Hyperlink, then choose E mail or Dwell Chat
Tip: Bookmark the direct hyperlink for fast entry anytime
Rentec Direct is dedicated to making sure you could have the help you want, each step of the best way!
Last Ideas
Take a look at the System Updates and Information & Ideas in your Abstract web page to see the newest Rentec Direct options and industry-related subjects, or subscribe to the Rentec Direct Weblog and have updates delivered on to your inbox.
Recommend a Function
Our aim is at all times to make your duties as a landlord, property supervisor, or actual property investor less complicated, faster, and extra environment friendly. One of many methods we accomplish that is by viewing beneficial suggestions and enter from our superior purchasers. If there’s something you wish to see added to boost your Rentec Direct expertise, please ship your concepts and recommendations to success@rentecdirect.com.
About Rentec Direct
Rentec Direct delivers industry-leading property administration software program and tenant screening options to actual property professionals. Key options embrace on-line hire funds, cell apps, a tenant and proprietor portal, emptiness itemizing syndication, and accounting instruments. Based in 2007, Rentec Direct is the third-largest software program supplier in its sector and is persistently the highest-rated by buyers, landlords, and property managers. Acknowledged on the Inc. 5000 listing of fastest-growing personal firms for 9 consecutive years, Rentec Direct was additionally named Actual Property Firm of the Yr within the 2025 American Enterprise Awards and listed among the many U.S. Chamber of Commerce’s High 100 Small Companies. rentecdirect.com
